A PEMBREY pensioner was forced to lie on the street for more than an hour with cuts and bruises to her face after suffering a fall, her grand-daughter has claimed.
Joan Perego, of Ar-y-Bryn, was kept waiting for an hour and a quarter for an ambulance before her family drove her to hospital themselves.
The 78-year-old had fallen on a pavement while on a family walk in Burry Port on New Year's Day, and suffered nasty facial injuries.
On calling for help at around 1pm, her family was told not to move her and to wait for an ambulance.
Mrs Perego's grand-daughter Danica, who was with her at the time, described the situation as "disgusting".
"My grandmother tripped over a raised manhole," she said.
"She basically landed on her face and we didn't want to get her up because she cut her head."
The 26-year-old, who works at Burry Port health centre, said the family called the ambulance straight away and they were advised not to move her.
"It was really cold. The more we were waiting the colder she was getting," she said.
"If it was a younger person it wouldn't have been so bad.
"But it was a scandal that she had to wait so long."
After enduring the pain and suffering while waiting, the pensioner was eventually taken to Glangwili Hospital by her family.
Now recovering at home, Mrs Perego said: "It was an interminable wait.
"My nose was bleeding and I believe the ambulance service should have sent a paramedic if they couldn't get an ambulance to me.
"That would have been far more sensible.
"Obviously they need more resources."
A Welsh Ambulance Service spokesman said a high volume of emergency calls was being received at the time, which was delaying the response.
He added: "Notwithstanding these pressures, we are concerned there was a delay in the response to this call and we would very much welcome the family to contact us to discuss the case in further detail should they wish to do so."