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'It was a scandal that she had to wait so long'

By Llanelli Star  |  Posted: January 16, 2013

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A PEMBREY pensioner was forced to lie on the street for more than an hour with cuts and bruises to her face after suffering a fall, her grand-daughter has claimed.

Joan Perego, of Ar-y-Bryn, was kept waiting for an hour and a quarter for an ambulance before her family drove her to hospital themselves.

The 78-year-old had fallen on a pavement while on a family walk in Burry Port on New Year's Day, and suffered nasty facial injuries.

On calling for help at around 1pm, her family was told not to move her and to wait for an ambulance.

Mrs Perego's grand-daughter Danica, who was with her at the time, described the situation as "disgusting".

"My grandmother tripped over a raised manhole," she said.

"She basically landed on her face and we didn't want to get her up because she cut her head."

The 26-year-old, who works at Burry Port health centre, said the family called the ambulance straight away and they were advised not to move her.

"It was really cold. The more we were waiting the colder she was getting," she said.

"If it was a younger person it wouldn't have been so bad.

"But it was a scandal that she had to wait so long."

After enduring the pain and suffering while waiting, the pensioner was eventually taken to Glangwili Hospital by her family.

Now recovering at home, Mrs Perego said: "It was an interminable wait.

"My nose was bleeding and I believe the ambulance service should have sent a paramedic if they couldn't get an ambulance to me.

"That would have been far more sensible.

"Obviously they need more resources."

A Welsh Ambulance Service spokesman said a high volume of emergency calls was being received at the time, which was delaying the response.

He added: "Notwithstanding these pressures, we are concerned there was a delay in the response to this call and we would very much welcome the family to contact us to discuss the case in further detail should they wish to do so."

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  • marcuswrose  |  January 18 2013, 6:01PM

    This is far from being an isolated case as far as Llanelli is concerned, every week something happens. Having A&E facilities up to 25 miles away from the largest population in Hywel Dda also being the 7th largest area of population in Wales is ridiculous. Centralisation causes the ambulance service to travel huge journeys, also sees highly qualified paramedics waiting for hours outside hospitals. Prince Philip Hospital has large populations within 6-12 miles, in the region of 150,000 including Llanelli, Burry Port. Kidwelly, Ammanford, Gorseinon, Gowerton, Loughor, Pontardulais. Morriston Hospital has one of the busiest A&E dept in the UK. It is a no go area and Neath has just been added. We need to see a little common sense and also humanity towards people like this lady who are suffering. No town in Wales has seen so many NHS services taken away in just over 5 years.